I am writing to say thank you for the care my mum is receiving through Hadley Care.
I live in Suffolk and only get to visit my parents every few months. I was down w/c 21st September and got to meet Charlie, who visits and provides care for my mum on Tuesdays, Wednesdays and Thursdays. I spoke with Charlie about the possibility of my mum having additional care visits as I didn't feel 3 days was enough. Charlie informed me this had also been noted by herself, and discussions were taking place with mum's social worker to look at additional care visits. I said we would be willing to pay if the funding was not available. By the end of the week of my visit additional care visits had been arranged and I was informed these would also be funded.
I cannot express enough how happy I am to know my mum is in the best hands and I could not have wished for her to be cared for by a better person than Charlie. I observed her kindness, care, compassion, and encouragement with mum and could see how responsive mum is towards Charlie. I also heard Charlie asking my dad how he was and reminding him that she was there to support him as well. This demonstration of showing genuine care reinforced my already very high opinion of her.
I am also very impressed and extremely grateful my concerns were listened to and dealt with in such a speedy manner.
